Política de reembolso

📦 Returns & Exchanges

We offer returns and exchanges within 14 days of delivery. Items must be:

• Unworn, unused, and in original condition (no makeup stains, odors, or signs of wear)

• In original packaging with tags (if applicable)

• Approved via email (info@frangipanipalm.com) or our return portal before shipping anything back

⏳ Time Limits

• Items must be postmarked within 7 days of your return/exchange approval.

• If your return isn't postmarked in time, the request will be canceled and the item may be returned to you at your expense.

💸 Exchange Shipping Fees

• Customers are responsible for all return/exchange shipping fees, unless the item arrived damaged or there was a fulfillment error on our end.
• If exchanging for a different item, you'll be sent an invoice to cover the new shipping label.
• Customers will be charged a 15% restocking fee. 
• If the returned item arrives used or outside the approved return window, it will not be eligible for exchange or refund.

🚫 Not Eligible for Return/Exchange

• Items worn “just for a day/party/photo shoot”

• Custom, limited-edition, or sale items (unless otherwise stated)

• Any item returned without prior approval or past the return window

• Items deemed as Final Sale (ex. Thigh Bags)

🤝 We're Not Amazon (with love)

We’re a small business, and every order counts. Please double-check your selection before checking out. We’re happy to answer any questions about fit, size, or color before you buy!

If you have any further questions, please don't hesitate to contact us at info@frangipanipalm.com

Customers who initiate chargebacks before contacting us directly may be banned from future purchases.