Política de envío

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

 

International Shipping

At this time we DO NOT ship to: Afghanistan, Åland Islands, Ascension Island, Belarus, British Indian Ocean Territory, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Eritrea, French Southern Territories, Iraq, Isle of Man, Kosovo, Lebanon, Liberia, Libya, Mali, Myanmar (Burma), Niger, Norfolk Island, Palestinian Territories, Pitcairn Islands, Russia, Saint Martin, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Pierre & Miquelon, Sudan, Svalbard & Jan Mayen, Tajikistan, Tokelau, Tristan da Cunha, Turkmenistan, U.S. Outlying Islands, Ukraine, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zimbabwe

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Frangipani Palm is not responsible for these charges if they are applied and are your responsibility as the customer.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@frangipanipalm.com with your name and order number, and we will look into it for you.

 

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. 

📦 Returns & Exchanges

We offer returns and exchanges on eligible items within 14 days of delivery. Items must be:

• Unworn, unused, and in original condition (no makeup stains, odors, or signs of wear)

• In original packaging with tags (if applicable)

• Approved via email (info@frangipanipalm.com) or our return portal before shipping anything back

⏳ Time Limits

• Items must be postmarked within 7 days of your return/exchange approval.

• If your return isn't postmarked in time, the request will be canceled and the item may be returned to you at your expense.

💸 Exchange Shipping Fees

• Customers are responsible for all return/exchange shipping fees, unless the item arrived damaged or there was a fulfillment error on our end.

• If exchanging for a different item, you'll be sent an invoice to cover the new shipping label.

• If the returned item arrives used or outside the approved return window, it will not be eligible for exchange or refund.

🚫 Not Eligible for Return/Exchange

• Items worn “just for a day/party/photo shoot”

• Custom, limited-edition, or final sale items (unless otherwise stated)

• Any item returned without prior approval or past the return window

🤝 We're Not Amazon (with love)

We're a small business, and every order counts. Please double-check your selection before checking out. We're happy to answer any questions about fit, size, or color before you buy!